Successfully led a cross-functional team in the development and launch of a new product on web and mobile platforms, overseeing epic and user story creation, sprint planning, and collaboration with product design.
Conducted multiple quick-to-market Proof of Concepts (PoCs) to validate hypotheses, resulting in a significant decrease in non-attendance rates for booked GP appointments from 14% to full attendance.
Managed roadmap releases, epics, and user stories using AHA!, ensuring efficient project execution and alignment with strategic goals.
Oversaw and supported the implementation of a VoIP telephony system including hardware setup and configuration of IVR
Agriculture - F4F/Proagrica & Genus PLC.
Developed a clear product vision and effectively managed the roadmap through strategic planning of epics and releases.
Solely responsible for managing the roadmap, backlog, task assignments, user story development, and workload prioritization, ensuring efficient project execution.
Successfully transformed the Net Promoter Score (NPS) of the customer-facing product catalogue from -53 to +8 through data-led research and implementation of customer-centric improvements.
Spearheaded the redevelopment of an existing e-commerce website for the United States, resulting in a consistent minimum 25% year-on-year increase in sales each month after the go-live date.
Led the end-to-end process of procuring, developing, and launching a new e-commerce platform, initially launching in the United States. Achieved a remarkable minimum 3x growth in sales every month compared to the previous year and the old store.
Led projects to integrate data between e-commerce platform and ERP systems, as well as CRM and data analytics platforms.
Successfully oversaw the development and launch of a bi-lingual e-commerce store specifically for the Canadian market, ensuring seamless user experience and driving sales opportunities.
Demonstrated strong operational management skills in overseeing day-to-day activities of e-commerce stores, including managing online sales campaigns and generating insightful reports.
Implemented lightweight Kanban-style processes for the development and test teams, optimizing throughput and ensuring timely product delivery.
Utilised exceptional stakeholder management skills to effectively engage key stakeholders up to the C-suite level.
Successfully led the roadmap and product development of a cutting-edge SaaS supply chain solution tailored for the Agricultural industry.
Proactively captured potential features and requirements from customers and colleagues through focused workshops, both onsite and remotely, ensuring the product met their specific needs.
Expertly managed roadmaps, epics, and releases, ensuring efficient project execution and timely delivery.
Ran the development process using Agile methodologies and JIRA, including estimation and sprint planning, to drive iterative and collaborative development.
Demonstrated exceptional leadership skills by turning around multiple challenging and stalled projects, leading the design and implementation of an integrated supply chain solution for the medical sector through a sister business.
Delivered pre-sales support, conducted thorough requirements analysis, designed user interfaces, developed integration solutions, and managed customer relationships.
Aviation - Airport Systems
Spearheaded the creation of a roadmap and set the vision for a new responsive web application, providing critical operational and decision-making functionality for the Airport industry.
Led the development of the roadmap, following the SCRUM framework, to ensure efficient project execution and timely delivery.
Successfully contracted and managed a third-party design agency to create a compelling User Interface and User Experience for the product, enhancing its usability and visual appeal.
Expertly turned around a delayed development of a key product for a European airport, collaborating with multiple departments within the business to ensure timely delivery and client satisfaction.
