HealthTech - BT Etc.
- Successfully led a cross-functional team in the development and launch of a new product on web and mobile platforms, overseeing epic and user story creation, sprint planning, and collaboration with product design.
- Conducted multiple quick-to-market Proof of Concepts (PoCs) to validate hypotheses, resulting in a significant decrease in non-attendance rates for booked GP appointments from 14% to full attendance.
- Managed roadmap releases, epics, and user stories using AHA!, ensuring efficient project execution and alignment with strategic goals.
- Oversaw and supported the implementation of a VoIP telephony system including hardware setup and configuration of IVR
Agriculture - F4F/Proagrica & Genus PLC.
- Developed a clear product vision and effectively managed the roadmap through strategic planning of epics and releases.
- Solely responsible for managing the roadmap, backlog, task assignments, user story development, and workload prioritization, ensuring efficient project execution.
- Successfully transformed the Net Promoter Score (NPS) of the customer-facing product catalogue from -53 to +8 through data-led research and implementation of customer-centric improvements.
- Spearheaded the redevelopment of an existing e-commerce website for the United States, resulting in a consistent minimum 25% year-on-year increase in sales each month after the go-live date.
- Led the end-to-end process of procuring, developing, and launching a new e-commerce platform, initially launching in the United States. Achieved a remarkable minimum 3x growth in sales every month compared to the previous year and the old store.
- Led projects to integrate data between e-commerce platform and ERP systems, as well as CRM and data analytics platforms.
- Successfully oversaw the development and launch of a bi-lingual e-commerce store specifically for the Canadian market, ensuring seamless user experience and driving sales opportunities.
- Demonstrated strong operational management skills in overseeing day-to-day activities of e-commerce stores, including managing online sales campaigns and generating insightful reports.
- Implemented lightweight Kanban-style processes for the development and test teams, optimizing throughput and ensuring timely product delivery.
- Utilised exceptional stakeholder management skills to effectively engage key stakeholders up to the C-suite level.
- Successfully led the roadmap and product development of a cutting-edge SaaS supply chain solution tailored for the Agricultural industry.
- Proactively captured potential features and requirements from customers and colleagues through focused workshops, both onsite and remotely, ensuring the product met their specific needs.
- Expertly managed roadmaps, epics, and releases, ensuring efficient project execution and timely delivery.
- Ran the development process using Agile methodologies and JIRA, including estimation and sprint planning, to drive iterative and collaborative development.
- Demonstrated exceptional leadership skills by turning around multiple challenging and stalled projects, leading the design and implementation of an integrated supply chain solution for the medical sector through a sister business.
- Delivered pre-sales support, conducted thorough requirements analysis, designed user interfaces, developed integration solutions, and managed customer relationships.
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Aviation - Airport Systems
- Spearheaded the creation of a roadmap and set the vision for a new responsive web application, providing critical operational and decision-making functionality for the Airport industry.
- Led the development of the roadmap, following the SCRUM framework, to ensure efficient project execution and timely delivery.
- Successfully contracted and managed a third-party design agency to create a compelling User Interface and User Experience for the product, enhancing its usability and visual appeal.
- Expertly turned around a delayed development of a key product for a European airport, collaborating with multiple departments within the business to ensure timely delivery and client satisfaction.
