Business Process Improvements
With over 20 years experience delivering IT projects of all different shapes and sizes, we have a particular interest in Digital Transformation, combining a wide variety of techniques to help businesses understand the challenges.
We can offer a range of consulting services to businesses and organisations of all sizes and help them improve:
The two key things we look at are:
Problem Space
We understand where you are today. What problems you have, what costs/overheads you incur and where the barriers to growth are.
Outcomes
We understand what outcomes you want, what success looks like. What do your customers expect from you.
Classic scenario
As businesses start, they typically use quick and easy systems and processes to get going. Excel (or Google Sheets) is fantastic for holding data allowing to to be filtered, logic applied statuses tracked and I’ve seen very comprehensive excel documents being used for running quite large businesses. The problem is that just because they CAN be used, doesn’t mean they are the right tools to be used.
Over time businesses add to the processes by adding new systems. A company selling products online or b2b may have:
- Accounts system
- CRM system
- E-commerce system
- Inventory management system
- Marketing system
As the business grows, new systems have been added to expedite a specific area or process without the time to consider how data will flow and how it will integrate together.
A good example of what we do in this situation:
As Is Process
Start documenting processes
Understand the current flow
List the problems
Draw diagrams to show what happens
Data is the backbone
Identify the data. Where does it come from, who enters it and where, at what point in the process is it added.
How confidential is it
What data is mandatory and optional
Where does the process stop if data is missing
To Be Process
Start drawing out the new process flow.
Highlight what has changed
Identify what new systems or processes are required to support the process
Research / Design
Where new systems are needed or consolidation is required we research what is out there on the market. In the B2B or B2C space, we do a lot of work with WordPress and WooCommerce. There is a huge marketplace for building out comprehensive systems using these platforms. If we can deliver the outcomes you’re wanting we will develop a proposal to build out or we’ll work with you to help procure a new system
Project Manage
We can project manage, train, support with data loading, and identify further scope for improvements to help deliver the outcomes.