"Known unknowns" are that grey area which causes the most trouble in digital transformation. This is Dromore Lough in Co. Clare on the South West coast of Ireland. My 9 year old niece was wanting to paddle in and get one of the water lilies. It looked shallow enough...
The other day a big bumble bee flew into my office through the open window. It did some exploring, meandered around a little then left very clearly knowing how it got in and how to get out. Despite its size, and shape I was amazed how nimble (dare I use the word...
For transformation to be successful there are a few key elements to get sorted. Identify the start. Baseline the current position. Assess what works, what doesn't. What can change, what can't. Find the people. Are they willing and ready to change how they are working...